NetSuite case ageing notification -

below question related netsuite support module.

we want send email notification support rep assigned case if time since last modification of case has exceeded 48 hours. notification needs sent each case ages on 48 hours since last modification,

i tried saved search notifiaction, not work case exceeds 48 hours not new record.

i not able figure out trigger workflow or script make notification work.

any ideas?

thanks

• use workflow
• make initiation "scheduled"
• use condition case not closed or whatever works you
• under saved search set search ids cases older 48 hours
• the saved search run every half hour , pick aging cases.

to finish need decide if same case every half hour until it's been dealt with. if workflow can end when email goes out. if not workflow needs go state waiting next escalation or waiting delay until can ping assignee again.